FAQ's

Welcome to the Veiluxe FAQ page! Here, we've compiled answers to some of the most common questions to provide you with quick and helpful information. If you can't find the answer you're looking for, feel free to contact our customer support team at info@veiluxe.com.

1. How do I place an order?

Placing an order with us is simple! Just browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.

2. Can I modify or cancel my order after placing it?

Once an order is placed, it enters our processing system quickly to ensure timely delivery. As a result, we're unable to modify or cancel orders once they are confirmed. Please double-check your order before completing the purchase.

3. What payment methods do you accept?

We accept Visa, Mastercard, JazzCash, Easypaisa and Raast. Cash on Delivery is also available all over Pakistan. Choose the method that suits you best during the checkout process.

4. How can I track my order?

Once your order is dispatched, we send the tracking number to your WhatsApp number. You can use this number to track your order through the courier's online tracking system.

5. What is your return policy?

Our 30-Day Money Back Guarantee lets you return items within 30 days of delivery, and used bottles are accepted. To start a return, message us on WhatsApp at +92 300 1867746 or email info@veiluxe.com with your order number. Return shipping is paid by the customer. Refunds are paid to your bank account, JazzCash or Easypaisa account. Please review our detailed return policy for more information.

6. Do you ship internationally?

We currently only sell products in the Pakistan. We do not offer World wide Shipping. Delivery costs Rs.250, and is free on orders over Rs.5,000. Orders are dispatched within 24 hours, Monday to Saturday, with a tracking number sent to your WhatsApp number. They arrive in 2–3 working days in Lahore and 3–5 working days in the rest of Pakistan. Please review our shipping policy for more information.

7. How do I contact customer support?

For any inquiries or assistance, you can reach our customer support team at : info@veiluxe.com. We aim to respond promptly to ensure your concerns are addressed.

8. Are your products/services eco-friendly or sustainable?

Veiluxe is committed to Environmental Responsibility or Sustainability. We do our level best to minimize waste in packaging and to source our products from responsible producers.

9. How can I stay updated on your latest products and promotions?

To stay informed about our latest products, promotions, and news, and subscribe to our newsletter. You can find subscription options on our website.

We hope these answers have been helpful. If you have additional questions, don't hesitate to contact us. Thank you for choosing Veiluxe !